Testimonials

What our patients say about us:

JT, Greenford 14/05/16

My family , myself , my wife and my elder son , have been attending Parker and Hammond over several years . We all have differing needs but we all receive excellent , caring , thorough service that is never rushed . We see the same person so there is a continuity in treatment , this is particularly important for my wife . Parker and Hammond offer a wide selection of glasses costing a wide selection of prices . Also my son has an awkward shaped head that makes glass fitting difficult but Steph has succeeded in fitting the perfect pair of glasses . We have no hesitation in recommending Parker and Hammond to anybody that wants perfection.


NS, Stanmore 10/12/15

Parker & Hammond was recommended by my GP more than 20 years ago to examine my young child.  We had been to several high street opticians but none of them seemed to be able to tell us what was wrong with her eyes.  As for Parker & Hammond, after examining my daughter, they said that she just needed to wear spectacles! Since that time my entire family has been examined at Parker & Hammond.  Unfortunately I had gone to another optometrist for a couple of years (as I had moved home and found the distance a bit much) and I deeply regret that.  My eyes were misdiagnosed and I was given the incorrect prescription.  Now, no matter how long it takes me to get there, I am back with Parker & Hammond. I am a diabetic and they carry out the most thorough and complete examination.  Nothing is too much for them.  Each and every member of staff treats me (and other patients I am sure) with the utmost courtesy and patience.  I recently had my cataracts removed and Sachin Patel was available at the end of the telephone any and every time I had a question or was nervous about something.  The kind of service offered at Parker & Hammond is truly professional yet personal and friendly.  I would highly recommend them. 


VV, Northwood 23/11/15

Than you very much for a new pair of glasses for me. It has fitted me very well & I am very happy as my vision has improved. Thanks for getting glasses slightly modified - to my liking.I was very satisfied with your service - which was with a smile. Thank you once again & hope to see you again next year.

RY, Northwood 08/11/15

My husband and I have been very happy with the service received from Parker and Hammond Opticians in Northwood. Dipesh is extremely thorough and professional in his examination as always. The range of frames is extensive and of very high quality. Farwah is superb with assessment of the glasses and fitting. The receptionists are always friendly and accommodating with appointments.

JF, Teddington 18/10/14

Thanks to the expertise of Dipesh Chhatralia and the team at Parker and Hammond Opticians and the fantastic range of new lenses from Synergeyes that are now available for keratoconus patients, I finally feel that after 30 years of struggling with various lenses, including RGP and Softperm lenses that my keratoconus is finally, at long last a problem solved. Thanks for everything Dipesh.

GN, Northwood 16/10/14

A few years ago my optician of more than 20 years retired and although I intended to stay with the practice I was not completely happy with his successor. Eventually I made up my mind to move and made my first appointment at Parker & Hammond and I have no regrets. The quality of care and advice I have received has been first class and I would have no hesitation to recommend the practice.

PM, North Harrow 11/10/14

Having tried the chain opticians and found that I was just a number on a conveyer belt where the optometrists were busy trying to get through as many eyetests as possible, and the quality of the frames and lenses were not the best, I was recommended to Parker & Hammond in Northwood. From the moment I stepped into the shop I was given a first class service, made to feel valued and had the most thorough eyetest to date. Mr Chhatralia, the optometrist, provided valuable explanations and information as he carried out the eyetest and I purchased a pair of Lindberg glasses with which I am very pleased. I also had a contact lens check and bought contact lenses too, which I find very comfortable to wear. I highly recommend Parker & Hammond Opticians.

LK, Bexleyheath, Kent 09/10/14

I have been using this optician for about 18 months now. I was at a point where I had all but given up on getting decent vision. I contacted parker and Hammond and they have been extremely helpful right from the start, I have my vision back and can led a normal life, a have a affordable payment plan to cover the cost of my specialist lenses, and I also have a optician who is always on hand to help me whenever I need it. Parker and Hammond have given me great and friendly service and are always going out of their way to help me. finding a good optician who you can trust and who understands your eye needs isn't easy I would recommend them to anyone particularly those with keratoconus.

JP, Kenton 15/06/14

I have been wearing glasses for over 15 years have been to many opticians in the past, but by far Parker & Hammond have been the best. Their staff are excellent. They give me honest, sound advice which I have always trusted. The eye test is very thorough and the optometrists do their best to make you feel relaxed and comfortable. I always feel confident that I am getting the best eye test as they have lots of equipment to look at different aspects of my eyes and there is something new and exciting every time I go. They have a great range of frames and there is always new styles. Most recently I choose a Mykita pair of spectacles which have no screws in the hinges but have a unique coil like mechanism. I was told these were German engineered and are handmade, you can really feel the quality. I wanted good quality lenses to make sure I have the best vision and I was explained the differences between the types of lenses available. I was offered good quality brands and I am extremely pleased with the Nikon lenses I have chosen. I would not go anywhere else, keep up the good work!

SW, Northwood 28/10/2013

I had to write and tell you that I would highly recommend Parker and Hammond - professional, courteous and friendly, from everyone that I came in contact with during my visits.   It is very rare that one can go somewhere and not find anything to complain about.

SW, Northolt 06/08/2013

‘I must say that the service was extremely professional and excellent from the time I booked the appointment (by recommendation from a friend). I did not wait when I arrived – seen promptly and supported throughout appointment, choosing glasses (great advice) to paying for glasses with Priti. All staff members smiling, friendly and great customer services.

I would highly recommend them - as I was.’

AV, Surrey 01/07/2013

My experience at this practice has been great every time! The opticians here are really friendly and patient, they take the time to answer my questions, give useful advice and unlike other places I've been to in the past the costs are fully explained. It's safe to say I definitely won't be changing opticians and I would recommend this practice to anyone after reliable and excellent service.


PS, Rickmansworth 25/06/2013

I was recommended to the Northwood practice of Parker & Hammond by a friend who was bored of my incessant complaining about the state of my eyes. I was serisouly considering laser treatment to avoid having contact lenses & glasses or two pairs of glasses; advancing age and good eyesight don't seem to be great companions. I was given a comprehensive eye and contact lens test and was sent away with a pair of multi focal lenses to trial for a couple of weeks. They were nearly right but I found a slight blurring on reading so at my next check up a week later the prescription was slightly amended and has been perfect ever since. Five months down the line I am still very pleased with both the lenses and the service I receive at Parker & Hammond.

TE, Northolt 20/06/2013

'Just wanted to say that the service I receive whenever I come into this shop is outstanding. I would and do recommend to all who will listen. Staff are extremely helpful and courteous.'


VM, Northwood 09/01/2013

'I have been a patient at Parker & Hammond since the Northwood branch opened and I have been very satisfied with the eye care I have received to date. In describing my experience at Parker & Hammond, three 'P's come to mind: Proficient, Patient and Polite.
Thank you!'

SM, Wembley 05/01/2013

'...my family has been using the services of Parker and Hammond over the last three years and have found the service and professionalism to be exemplary. I have used many of the high street brand opticians in the past and none of them can match the level of care and attention to detail that you provide.'

LC, Denham 20/12/2012

'I was diagnosed with kerataconus 25 years ago and for much of that time wore “soft-perm” lenses.  When these lenses were discontinued, I struggled to find an alternative option.  Due to my condition, it is difficult to find a lens, which provides both comfort and optical solutions.

I have visited several opticians, some specializing in the field – but I felt unhappy with the service or options they provided.

It was my good fortune to discover the talents of Dipesh Chhatralia.  He came highly recommended and he has fulfilled all my hopes of a expert optician.

Persevering beyond what anyone could reasonably hope for, and determined to discover a solution for his patient, Dipesh went far beyond the call.  He spends time with his patients and listens carefully.  He takes a personal interest.  Although the road to kerataconus solutions is sometimes trying, you know you have a specialist who will truly work tirelessly to find a solution.

And the result…?  A lens that offers better vision than I could have hoped for and comfort that is unparalleled.  It has changed my life in a way no one can understand.

There is no other optician that I would entrust my sight to and I can recommend a visit.  I honestly believe that Dipesh and his team provide the highest quality service, and with the finest personal level of attention of any optician in the UK.'


MC, Isleworth 15/11/2012

'I was diagnosed with kerataconus 30 years ago. I am lucky to have stable disease but thought it inevitable that my eyes were often uncomfortable, red, puffy and dry with my trusted NHS prescribed lenses. Bright light vision was becoming more and more difficult. Over recent years I experienced the consequences of prescription error compounded by admin error which in the NHS setting could not be untangled and then,  my own distress and fears. Very fortunately for me,  I saw the list of optometrists listed on the Keretaconus Self-Help website.  Mr Chhatralia has a consistent and comprehensive history for me and carefully fitted me with new lenses which are so comfortable - my eyes are no longer straining, the whites of my eyes no longer red and I have no fear that the lenses I am wearing might actually be harmful.  I would recommend a consultation with this optician if you are having similar problems.'


VR, Harrow 14/10/2012

'Hi Dipa, I wish to convey my sincere thanks for the professional guidance you gave to assist me in choosing the correct spectacles. It was very hard to go for the correct frame within the financial constraints and your advice in this matter is greatly appreciated. I have received positive comments for the new frame. Thank you once again.'

AR, Northwood 02/10/2012

'Dear Mr Dipesh Chhatralia, Thank you for seeing me on Thursday 27.09.2012 for the eye examination. It was nice meeting you too. My next eye exam is due on 27.09.2014. Instead of waiting for the next appointment I thought it appropriate to mention that your other two female staff members were extremely courteous and helpful. I do not know the name of the receptionist (Zoe) but Dipa was very helpful that he she managed to have my set of spare glasses fixed within no time. On my way back home she called on my mobile to say that the glasses were ready to be picked up. I turned back to collect them. I think that was a quickest customer care that I did not expect but worth mentioning to yourselves. Kind regards.'

DF, Harrow

'Dear Dipesh...I am very happy with my new ones (spectacles). I would also like to thank yourself and all your staff especially Dipa for the excellent service my wife and I received at your South Harrow branch. It was such a refreshing change to receive good old fashioned customer service and I will definitely be returning to Parker and Hammond in the future.'

HM, Northolt

'I wish to convey my gratitude for the treatment I received on Wednesday 30th November 2011.  I was attended to by Dipa FBDO....I was so impressed by the attention given.'

JH, Northolt

‘The speed with which my superb, new spectacles were delivered has been typical of the sensational treatment I have been delighted to receive. I am 80 years old who made my first visit to an optician at the age of 16 as a short-sighted schoolboy. Throughout the 64 years, I have visited and been looked after by many opticians. Without any doubt, the professional service and care I have received from Mr Sachin Patel and Parker & Hammond Opticians is easily the best ever – and the best Christmas present I have ever experienced. I will enthuse about this wonderful team now, wherever I go. Please accept my sincere thanks and my congratulations on your excellence.’

SB, South Harrow

‘I would recommend my Nikon Lenses to anyone as they have been so light and comfortable. I really do forget I am wearing them. Thank to you all for your help and enthusiastic support.’

SF, Harrow

‘My family have been customers here for many years, brought back every time by impeccable customer service, attention …professionalism is endless, no pressure, all the staff are both welcoming and have a full understanding of the product they’re selling to the customer with product information given throughout the spectacle purchase. Many Thanks for the continued competent service.’

RM, Harrow

‘My first pair of glasses were good, but I really appreciate that I got my glasses earlier than expected’

JM, Ruislip

 

‘Very pleased with the service and new glasses as always. Many Thanks.’

MM, Rayners Lane

‘I am very happy with the good service I have received during my checkups, also when deciding for glasses and the attention I have received. Thank you very much.’

CH, Northolt

'Since collecting my glasses they are the best pair of spectacles I have ever had. I would certainly recommend you to anybody who needs glasses, you certainly take the trouble and attention to recommend the most suitable glasses.’

AR, Northolt

'After being with one opticians for over twenty years, I came to you and have been very impressed by your organisational skills. I trust this opticians more than Moorfields Eye Hospital'.

NC, Northolt

'I have worn spectacles for over forty years and in that time have been treated by opticians across the country. For the past ten years Parker & Hammond have been my opticians of choice. The reasons are quite simple. From the warmth and efficiency met with at reception to the unstinting care and detail at the eye test stage; in assistance with frame choice and dedication to guaranteeing comfort with your spectacles, Parker & Hammond have proved themselves to be the best I have encountered. Add that to superb aftercare and you have the recipe for satisfaction and perfect confidence that your eyecare could not have been in better hands. I have recommended them in the past and will continue to do so – wholeheartedly.'

SY, Moscow

'Today I have received the left contact lens. I have tried it and find fitting my eye just perfect. So THANK YOU AGAIN for giving me a chance for a full and bright life! I am looking forward to see you again soon and to continue use of your great services. Thank you and the best regards from Moscow!'

WS, Oxford

'Just to say that Mum has received her glasses today. They are excellent. This is just to say ‘thank you’ very much for all you attention. This is a wonderful service you are providing and invaluable, I am sure, to many people. We look forward to seeing you on the 12th December, when you come to get Dad sorted out. Many Thanks.'